FAQs
FAQs
Frequently Asked Questions
Category title
1. What's the reason my device fails to establish a connection with the app?
1. Please check if the device's WiFi is connected and if the WiFi name is correct.
2. Please open the mobile GPS and authorize the app to use.
3. Try restarting the app.
2. Why can't I store the photos and videos I took?
Please check if the device storage card is full.
3. Why does the device monitor automatically turn off?
1. Please check if the battery is low.
2. Please check if the USB power supply voltage is insufficient.
3. Please check if the automatic sleep function is enabled.
4. Why does upgrading firmware fail?
1. Please check if the device's battery level is below 50%.
2. Please do not shut down during the upgrade process and wait for the device to
automatically restart.
3. Please check if there is a network connection when downloading firmware from the app.
5. Is a daytime scope adapter included with the C35/C50 models? If not, how can I purchase one?
The C35/C50 does not include a daytime scope adapter as standard. The adapter connection thread follows an M45 x 0.75 metric specification. To ensure compatibility, you can use the specified dimensions to purchase a compatible adapter separately.
6. How many kinds of power supply methods are available for thermal imaging devices?
1. Battery power
2. Powered by type-c cable
7. Is it possible to purchase directly from your company?
If you're looking to purchase from Europe, please visit our European distribution and service center at www.ep-arms.de for more information.
For purchases in the U.S., visit www.zentronusa.com to find local dealers near you or purchase directly from the website (U.S. only).
8. There are no distributors or dealers in my country. How can I make a purchase?
Hello, we only sell through our official distributors or dealers. So in this case, you can't buy our products. You can send us an email to state your purchasing requirements.
9. I seem to have misplaced my eyepieces or objective covers. I'm wondering where I can purchase replacements.
You'd be best off reaching out to the local distributor or agent. They'll be able to assist you with obtaining the items you need.
10. When does the warranty period come into effect?
1. For products purchased through ZENTRON - certified distributors or dealers, the warranty period shall commence from the purchase date indicated on the invoice.
2. In the absence of a valid purchase invoice, the warranty period will be calculated from the date of delivery of the product manufactured by ZENTRON.
11. Under what circumstances is free warranty not available during the warranty period?
1. If the equipment nameplate and SN barcode are damaged and unidentifiable.
2. Any modification, disassembly or repair is prohibited without the authorization of ZENTRON.
3. Malfunctions or damages caused by personal misuse or failure to follow the product's usage, maintenance or storage instructions are not covered by the warranty.
4. Damages caused during transportation, loading or unloading in the repair process are not within the scope of the warranty.
5. The warranty does not cover product damages caused by accidental or intentional damage, such as liquid spills, drops, improper voltage input, etc.
6. Damages caused by impact, fire, lightning strike, flood, human negligence, natural disasters or force majeure events are not covered by the warranty.
12. Can I try out the product to see if it's suitable for my gun before considering whether to buy it?
We suggest you consult ZENTRON's local dealer to see if they offer such a service.Where to buy
13. Once I've installed the Clip and calibrated the gun, I plan to take the Clip off and then reinstall it. In that case, is it necessary to re - calibrate the gun?
No.